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WARRANTY & RMA REQUEST

BrinkAlert provides a limited three-year manufacturer’s warranty on BrinkAlert-branded door and dock safety light systems purchased from an authorized dealer.

 

If a BrinkAlert product is not operating as expected, please contact our Technical Support team before returning any equipment. Many issues can be resolved by reviewing wiring connections, controller settings, power requirements, or installation details.

Before Submitting Your Request

 

Please have the following information available:

  • Product name and part number

  • Date of purchase

  • Distributor or seller

  • Invoice, sales-order or purchase-order number

  • Detailed description of the issue

  • Controller model and firmware version, when applicable

  • Photos or video showing the product and installation

  • Troubleshooting steps already completed

Important Return Authorization Notice

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Do not return any product to BrinkAlert without prior written authorization and an assigned RMA number.

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Submitting this form does not authorize a product return. After reviewing your request, BrinkAlert may contact you for additional information or troubleshooting. If a return is required, our team will issue an RMA number and provide return instructions.

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Products returned without prior authorization may be returned to the customer at the customer’s expense.

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[Read the BrinkAlert Warranty Policy]

Please fill in the form below:

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