SHIPPING DAMAGE CLAIM
BrinkAlert carefully packages every order for shipment. If your order arrives damaged, please complete the form below so our team can review the claim and determine the appropriate next steps.
All shipping damage must be reported within 3 days of delivery. Claims submitted after 5 days may not be eligible for review.
Before Submitting Your Claim
Please have the following information available:
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Order, invoice, or purchase-order number
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Date of delivery
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Damaged product name or part number
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Description of the damage
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Photos of the damaged product
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Photos of the shipping carton and packaging
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Shipping or tracking label
Important Shipping Damage Notice
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Do not discard the damaged product, shipping carton, labels, or packaging until your claim has been reviewed.
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BrinkAlert may request additional photos or documentation before determining the next steps.
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Submitting this form does not automatically approve a replacement, credit, or return.
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Please fill in the form below: