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Shipping Policy

Shipment processing time

  • Most orders are processed upon receipt and expected to ship within 1-3 business days.

  • Overnight delivery orders must be received before 2:00pm EST.

  • Orders are not shipped or delivered on weekends or holidays.

Overnight delivery is only available for orders with delivery addresses within the continental US.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a
significant delay in shipment of your order, we will contact you via email or telephone.
Please allow for additional days in transit for delivery.


Shipping & handling charges
Most orders are shipped via UPS. Larger orders may be palletized and shipped via LTL.

  • UPS shipping charges are prepaid by default and added to your final invoice upon shipping.

  • Drop ship fees will apply as follows for orders shipped to non-distributor locations:
    UPS ship costs under $50.00 will incur a $5.00 fee. UPS ship costs over $50.00 will incur a $10.00 fee.

  • Third party FedEx shipping will incur a $4.00 fee per package to cover carrier pick-up costs.


Shipment confirmation & Order tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking
number(s) and invoice. The tracking number will be active within 24 hours.


International Shipping
We currently ship within the U.S. and Canada.


Customs, Duties and Taxes
BrinkAlert is not responsible for any customs duties or taxes applied to your order. Any fees imposed
during or after shipping are the customer’s responsibility and will be billed to the customer upon receipt.


Shipping overage, shortage and damage issues
Each order is checked for accuracy and packaged according to industry standards. However, occasionally,
errors and/or damages may occur. To expedite resolution of damage, overage or shortage issues, please
use the following guidelines.


Order Inspection & Verification
Before signing for a package or freight shipment, it is the Consignee’s responsibility to inspect the delivery
for visible signs of damage.

Look for:​

Torn or punctured cardboard
Broken pallet
Broken or crushed corners

Count boxes and verify that the packing list matches the items received in the shipment.

If you suspect hidden damage, open packages immediately!​

 

If damage is found:

  • Note all visible damages on the Delivery Receipt and inform the Driver.
    If damage is not reported on the delivery receipt and brought to the driver’s attention, the carrier may not honor the damage claim.

  • If the Driver is willing to wait, open the shipment and inspect items. Note any internal damage on Delivery Receipt and inform the Driver. If the Driver is not willing to wait, please note that on the Delivery Receipt before the Driver leaves.

  • Photograph damaged product and packaging.

  • Email copies of the signed delivery receipt, damage photos and a detailed description of damages to Shipping@BrinkAlert.com.

  • It is important that you retain the damaged product and packaging until the claims process has been completed. We will discuss with you how to handle the damaged items.

  • All damages or shortages must be reported to the carrier and to BrinkAlert within 3 days of delivery. All sales are final after 5 days.


If overage or shortage is found:

  • Immediately report any discrepancies between your Packing List and the contents of your shipment to Shipping@BrinkAlert.com. A customer service representative will contact you with further instructions.

  • Note: Unshipped items will not appear on the Packing List and will automatically be shipped
    to the address on the order as soon as product becomes available. It is not necessary to
    submit a Claim.

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